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What condition does my vehicle need to be returned in?

What condition does my vehicle need to be returned in?

Even with careful driving and regular maintenance, a vehicle’s condition can deteriorate over time. This is known within the vehicle leasing industry as ‘fair wear and tear’, which is defined and governed by the BVRLA (British Vehicle Rental & Leasing Association) fair wear and tear guidelines found here.

The below details will provide you/your company with brief information on what is considered acceptable fair wear and tear and what is deemed outside of the accepted standard, for both cars and light commercial vehicles (LCVs).

The information below illustrates indicative repair costs that you/your company may be charged, for any damage identified on your/your company car that exceeds the fair wear and tear standard according to the BVRLA. Prior to your contract end date, we advise that you/your company decide if you want to repair any damage to the vehicle before it is returned, if required in accordance with you/your company policy. You should read carefully any internal policy you/your company or fleet contact may have provided relating to damage incurred to the vehicle and how it will be recharged. Please note, damage charges applicable to vehicles on Finance Lease agreements will not be charged to you/your company.

Indicative repair costs for passenger cars

Component Condition Indicative Costs:

  • Roof & Sill Panels scratched, dented, chipped - up to £250 where damage has broken the paint
  • Exterior Body Panels (excl. above) scratched, dented, chipped - up to £195 where damage has broken the paint
  • Spare Key/Key card Missing Avg. charge - up to £300 per missing spare key
  • Alloy Wheel (Standard/Polished) gouged, scuffed, chipped - up to £90 per alloy
  • Seat holed, burned - up to £65 where seat foam is exposed
  • Windscreen chipped - up to £50
  • Charging Lead broken, damaged, bent/snapped - £120-£550 per cable supplied


These are indicative costs as damage and repair charges can vary dependent on size and nature. All damages will be assessed against the BVRLA fair wear and tear guidelines and our internal recharge policy.


IMPORTANT: Your vehicle must be maintained in accordance with the manufacturer’s guidelines to ensure its safe running. If your/your company vehicle is returned with significant mechanical and/or electrical defects you/your company may be charged to have these defects rectified or to cover the loss of value at point of sale brought about by these defects. In addition, an ‘aborted collection fee’ may be applicable if the vehicle is not roadworthy and additional collection transport needs to be arranged. You/Your company may also be charged per missing service if your/your company's vehicle’s service history record is found to be incomplete.

Deterioration or fair wear and tear is not to be confused with damage which occurs as a result of specific events, for example, harsh driving, accident damage, incorrectly stowed items and/or driver negligence. Any repair costs arising from such damage(s) incurred will be recharged accordingly.

You/Your company can help avoid or reduce costs caused by damage or missing items outside fair wear and tear by looking after your/your company's vehicle carefully.

Please allow sufficient time prior to the end of your/your company's agreement should you/your company require to carry out any repairs before returning your/your company's vehicle.

It is advisable for any damage to be repaired as soon as possible after it is identified. This is particularly important to avoid windscreens chips developing into cracks or when the paintwork is damaged and likely to corrode further if left unchecked.